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Slow or insufficient bandwidth:Streaming online video is a bandwidth intensive operation. Please check your internet speed and verify it is sufficient for online video playback. A speed of 1.5 mbps or higher should result in a smooth video experience.
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Video Files are blocked by firewall or proxy:In corporate environments, sometimes IT policy will be to block video files from the internet. In this case you will need to work with your IT department to get mp4 videos unblocked from the firewall. You may also have your IT department contact us for proper whitelisting of content.
Occasionally your browser cache needs to be cleared for videos to start working properly again. Follow this article for more.
None of this:Contact us and give us as much detail as possible including:
* any error messages?
* What browser and version are you using?