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Technical Support

  • Clearing Browser Cache

    From time to time your web browsing might start to seem slower than usual, or you might be experiencing interm...

    Feb 03, 2017 07:03PM CST
  • Videos will not play

    Our videos use HTML 5 embedding and .mp4 encoding. Here are the most common reasons Videos fail to playback a...

    Feb 07, 2017 02:12PM CST
  • System Requirements

    The following are general system requirements. Broadband internet connection Standard Definition vid...

    Apr 18, 2016 11:45AM CDT
  • Can I download the videos or watch them offline?

    No, the videos are only available via online streaming or DVD. As they are recorded in high definition, the vi...

    Mar 10, 2016 06:28PM CST
  • Why do the videos pause or stutter?

    When videos sometimes pause, stutter or "buffer", it is caused by the speed of your Internet connection and / ...

    Apr 18, 2016 11:40AM CDT
  • What is the resolution of the videos?

    All of Gemba Academy's online training video modules are recorded in high definition (HD) 1080p video. This al...

    Mar 10, 2016 05:36PM CST
  • How are the videos delivered?

    Delivering high definition video requires high bandwidth, which can be geographically sensitive. Gemba Academy...

    Mar 10, 2016 05:38PM CST
  • Why do some videos play, and some do not?

    If some videos play for you, and some do not, it is likely a file size download limitation of your network con...

    Apr 15, 2016 11:14AM CDT
  • Help with iFrames

    One of the best ways for LMS administrators to embed Gemba Academy content into their LMS systems is by using ...

    May 24, 2016 01:54PM CDT

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