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Technical Support

  • Clearing Browser Cache

    From time to time your web browsing might start to seem slower than usual, or you might be experiencing interm...

    Feb 03, 2017 07:03PM CST
  • Videos will not play

    Our videos use HTML 5 embedding and .mp4 encoding. Here are the most common reasons videos fail to playback a...

    Jun 29, 2017 07:27PM CDT
  • System Requirements

    The following are general system requirements. Broadband internet connection Standard Definition vid...

    May 19, 2017 03:10PM CDT
  • Can I download the videos or watch them offline?

    No, the videos are only available via online streaming. As the videos are recorded in high definition, the vid...

    May 12, 2017 04:09PM CDT
  • Why do the videos pause or stutter?

    When videos sometimes pause, stutter or "buffer", it is caused by the speed of your Internet connection and / ...

    Apr 18, 2016 11:40AM CDT
  • What is the resolution of the videos?

    All of Gemba Academy's online training video modules are recorded in high definition (HD) 1080p video. This al...

    Mar 10, 2016 05:36PM CST
  • How are the videos delivered?

    Delivering high definition video requires high bandwidth, which can be geographically sensitive. Gemba Academy...

    Mar 10, 2016 05:38PM CST
  • Why do some videos play, and some do not?

    If some videos play for you, and some do not, it is likely a file size download limitation of your network con...

    Apr 15, 2016 11:14AM CDT
  • Help with iFrames

    One of the best ways for LMS administrators to embed Gemba Academy content into their LMS systems is by using ...

    May 24, 2016 01:54PM CDT

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